If you're making web sites, you need a server to dish up those sites. You need hosting.

For anyone pondering the difficult choice of hosting services, allow me to write a few words on those that I've used with Drupal. Some caveats for you to keep in mind:

a) I'm only writing about those I've used, and make no claims that they're the best out there.
b) I'm pretty positive on both (would I keep using them if I weren't?). You should, of course, look for additional reviews, good and bad, before jumping into a big contract with either.
c) I'm starting this article smallish, and will add more observations and data as I come across them. Check back for updates!

Reviewed hosts

Dreamhost

Pair.com  

Dreamhost: The host with the most?

Love it or hate it, it's one of the biggest hosts out there: Dreamhost! And boy, there are people with a hate-on for DH. Do a little Googling for Dreamhost, maybe including choice keywords like "sucks", and you'll have plenty of spicy reading to accompany your morning rugelach.

But if you look, you'll also find many positive reviews. Here's one more. I've been happy with DH, although only after sticking through a bad start.

Around mid-2006, I gave in to those DH ads with their outrageous promises of mega-storage and -bandwidth. Cheap, too! One of the key draws for me, as a guy with a long list of Drupal sites-to-be, was unlimited domains and databases on a single account. That's a biggie for Drupal developers: if I had to pay a fee for every new MySQL database I wanted to make, I'd lose the ability to casually toss out quickie experiments and showcase projects. I currently have 21 domains and 14 subdomains hosted on my account (though by no means are all of these active sites) – all of which cost me no extra pelf.

I signed up for the Code Monster (L3) plan, with a 50% discount (which I see is on again, or still on). Currently that plan offers nearly 300 GB of storage and nearly 3 TB (!) of monthly bandwidth, both of which keep rising generously even after you sign up. (When I signed up, those were 400 GB and 4 TB; not long ago, DH openly admitted they were promising too much, and reduced the offerings for new accounts.)

Even after the reduction, the current offering is immense storage and bandwidth; you'd be hard pressed to use a fraction of it. If I wanted, I could back up my entire computer HD to account storage, with far more disk space left over than I actually need for my sites.

Uh-oh!

But is it all too good to be true? According to some, yes. When I first signed up, a boatload of troubles plagued DH for a few weeks: mail bugs, unresponsive or inoperative sites, and more. In the end, the company had to replace a lot of hardware to fix things. In the meantime, they kept users updated through frequent reports on progress, and still provide ongoing reports of any server issues, upgrades, outages, and anything else affecting users.

It was interesting to watch customers' reactions. Many were no doubt affected a lot by the troubles last summer, and had legitimate beefs. But while some of these praised the constant progress reporting from DH staff ("at least they're keeping us up to date!"), others slammed it ("they should spend time fixing the problems, not blogging about them!").

I'm far more understanding of the former; it was the constant communication that kept me patiently optimistic. (Well, that and the fact that I didn't yet have any critical sites hosted on sputtering servers.) The problems were patched up after a couple of weeks, and for me it's been smooth waters since. When I have had a couple of support questions or problems (such as a couple of email accounts that needed some poking by DH staff to start working correctly), the support responses have been helpful and almost scarily quick. On the other hand, you'll find customers aplenty who complain support is unhelpful or slow. Given the big size of DH's customer base, the vast spread of issues that come up in hosting support, and the unavoidable rate of staff turnover in a tech support pool, you have to expect that customers' support experiences will vary widely.

More worrisome than the occasional downtime, however, are reports from some quarters that customers chewing up big bandwidth have been unceremoniously dumped from the customer roll, even though these claim to be well within their account limits. Angry customers charge, understandably, that a service needs to live up to its promises. Level-headed realists, on the other hand, point out that people paying E & J Gallo dollar for a hosting service can't expect Dom Perignon performance.

About expectations

The practical reality: your low-cost DH account sits on a shared server, in use by many other customers. The shared server can't dish out gigantinormous cute kitten videos for one user without hurting performance on the sites of the remaining users. It's an unfortunate fact of the hosting industry, but you should think of those towering bandwidth limits as more bragging material than actual limits; if your sites start chewing up a substantial portion of your account limits, you'll be hurting performance for other shared users and spurring the hosting service to take some action to protect those other users. That's a sign that you're ready for pricier high-level hosting – and that's a glass-half-full, not half-empty, place to be.

I don't intend to defend DH if they're shorting heavy users on promised account limits. I can only say that a) I don't know the objective facts of any specific disputes; and b) it's a moot point for most of us, who won't come close to approaching account limits. Go in with eyes open, and have reasonable expectations for what the industry – any industry company, not just DH – has to charge for sites with serious resource needs.

A few other notes

I like DH's web panel for account configuration, database creation, domain setup, etc. (though on the visual front, the light blue appearance feels washed out, and sometimes it's hard to pick out the links to initiate an action from static headers). I've seen some bad web panels in my time, and this is one of the better. (Ever try to use GoDaddy for hosting? One glance and I had to send my eyes to a three-week rehab clinic. They still bolt awake screaming in my skull at night.)

For the technically inclined, there are plenty of miscellaneous goodies included in your DH account: Htaccess and WebDAV setup, Jabber IM, Subversion, cron jobs, unlimited email accounts, tons of FTP accounts, discussion lists, and a video-to-Flash converter for you streaming media types, to name a few.

Much of DH's support documentation is on a Wiki. Fine idea, less-than-fine implementation: I always find it difficult to locate exact answers to my questions among the countless Support Wiki entries returned from a search.

Dreamhost and Drupal

Does Drupal run on DH servers? You're looking at the proof, kid! But while DH offers nifty one-click installation of many website packages like Wordpress, Joomla, and MediaWiki, you'll have to install and set up Drupal yourself. That's OK; it's what we Drupalheads do.

Once set up, you'll find things work nicely, and it's worth mentioning again: unlimited MySQL database setup is a great thing for Drupaltons. One gripe I have, though: there's apparently no way to give a site user FTP access to only the files directory of the site in question. That'd be much appreciated by some users as an easy way to upload lots of images or other files for future linking, as opposed to clumsy uploading via Drupal site interfaces. Alas, the only way to offer that access is to grant access to the entire account, and I'm not about to do that!

I can, of course, give users access to their own FTP accounts – but that's now where I host the Drupal sites, so they still have no access to a site's files directory. This isn't something I've explored in detail yet, so there may be some solution; for now, it's an annoyance to tackle in the future.

Pros

• Cheap (and even cheaper with promo codes)
• Plentiful storage and bandwidth
• Unlimited domains and databases (a huge plus for multiple Drupal sites)
• Innovate promo code-based affiliate program lets you share referral rewards with those who sign up
• Timely support turnaround (in my experience) and updates on problems
• Good, and continually evolving, web interface
• Linux-based
• Drupal? Check!

Cons

• Miscellaneous outages, bugs, hiccups (though I can't yet say whether this is more than any other hosting service)
• One-click website installation options don't include Drupal
• Inability to grant a user FTP access to a Drupal site's files directory
• Whatever the storage and bandwidth suggest, low-cost shared-server plans aren't the answer for sites with heavy traffic

Hosting plans

http://dreamhost.com/hosting.html

Bottom line

If you want a cheap bounty of hosting resources, DH is hard to beat on cost, and I've found it a friendly environment for Drupal development and hosting. Its low-cost plans aren't a solution for sites with massive traffic, but for the more modest needs of most, a DH account is a great starting place for a site (or a small raft of sites).

Get a Drupal Ace deal at Dreamhost!

When you sign up, use one of my promo codes in the sidebar: DA87 to get up to $87 (!) off of your DH bill, or BIGAPPETITE to gain a permanent extra 50% storage and bandwidth on your account for the regular price. Yes, you get that just for using my promo code; there are no strings attached.

A disclosure, because I like you: A little Googling will turn up Dreamhost promo codes that get you up to $97 off, not my $87 off. Using my code diverts a little bite of the referral reward to me instead ($10 if you choose DA87, $7 if you choose BIGAPPETITE). It's a very kind way for you to support this site and keep it growing.

If you do use one of my codes, then I will invoke the benevolent grace of that Drupal drippy-head logo guy to smile upon your web efforts. And if you let me know of the sites you've built on your shiny new discounted account, I'll do my best to add some promotional love & links on this site!

Pair.com: Double the goodness?

If Dreamhost marches under the banner of cheap 'n' plenty, Pair watches the parade coolly on the sidelines in natty business casual attire. I'll have less to say about Pair, as I've primarily used it for older, non-Drupal sites; I've done most of my mass Drupal hosting on Dreamhost. But if I need to move a site from its for-fun home on Dreamhost to a more strictly-business location, I wouldn't hesitate to give Pair a closer look. (As with Dreamhost, there's no built-in Drupal installation but I can verify that Drupal will work on a webhosting account.)

Pair calls its service "premium web hosting". Pair doesn't offer the numbers Dreamhost does; for a similar price, it gives me only a fraction of the disk space and the data transfer. Of more concern to a Drupal experimenter, accounts are limited in number of MySQL databases: only 10 for my $17.95/mo Advanced account (which, despite the name, is described as "great for beginners"); that dough will buy you infinite databases on Dreamhost. (Well, a bunch, anyway.)

So why consider Pair? Performance and reliability. In the years I've had a Pair account, I don't recall any problems, ever. My FTP and web access have always performed flawlessly. So when you're ready to take a site big-time, and what you need is a mission-critical hosting base but not necessarily dozens of MySQL databases or ungodly disk storage, check out Pair. (And watch those monthly specials, too: a little prepayment can cut your bill by a nice 8%, or as much as 24% if you sign up during a special.)

Pros

• Reasonable "premium web hosting" plans with excellent reliability and support
• Linux-based
• Drupal? Check!
• 30-day money back guarantee. (Prepaid hosting plans also return prorated prepaid amount if cancelled.)

Cons

• No mega-storage, mega-bandwidth discount packages
• Good for operational site, but limited MySQL databases aren't ideal for a Drupal "experimenter" account
• No built-in Drupal installer

Hosting Plans

http://www.pair.com/services/

Monthly specials

http://www.pair.com/services/specials.html

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